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DDoS高防IP

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幫助中心 > 產(chǎn)品文檔 > DDoS高防IP > 購買(mǎi)指導 > DDoS高防IP服務(wù)等級協(xié)議

DDoS高防IP服務(wù)等級協(xié)議

為使用藍隊云DDoS高防IP服務(wù)（以下簡(jiǎn)稱(chēng)“本服務(wù)”），您應當閱讀并遵守《DDoS高防IP服務(wù)等級協(xié)議》（以下簡(jiǎn)稱(chēng)“本協(xié)議”或“SLA”），以及《藍隊云服務(wù)協(xié)議》。本協(xié)議包含本服務(wù)的定義、服務(wù)可用性/服務(wù)成功率等級指標、賠償方案、免責條款等相關(guān)內容。請您務(wù)必審慎閱讀、充分理解各條款內容。

除非您已充分閱讀、完全理解并接受本協(xié)議所有條款，否則，請您不要購買(mǎi)本服務(wù)。您單擊“同意”、“下一步”或您的購買(mǎi)、使用等行為或者您以其他任何明示或者默示方式表示接受本協(xié)議的，即視為您已閱讀并同意本協(xié)議的約束。本協(xié)議即在您與藍隊云之間產(chǎn)生法律效力，成為對雙方均具有約束力的法律文件。

1.定義

1.1藍隊云DDoS高防IP服務(wù)

是指藍隊云為您所提供的DDoS高防IP服務(wù)，具體以您購買(mǎi)的服務(wù)及藍隊云提供的服務(wù)內容為準。

1.2服務(wù)不可用

由DDoS高防IP服務(wù)系統自身引起的丟包率高于20%或TCP連接成功率低于30%，不對針對整條鏈路的可用性適用（如客戶(hù)的源站帶寬跑滿(mǎn)、客戶(hù)源站的機房故障等）。

1.3服務(wù)不可用時(shí)間

服務(wù)月度內DDoS高防IP服務(wù)不可用的分鐘數之和。DDoS高防IP服務(wù)將每一分鐘視為一個(gè)采樣點(diǎn)，統計服務(wù)月度內DDoS高防IP服務(wù)不可用的采樣點(diǎn)個(gè)數之和，即為服務(wù)不可用分鐘數之和。

1.4服務(wù)月度

服務(wù)月度是指您購買(mǎi)本服務(wù)的服務(wù)期限所包含的各個(gè)自然月度，如您購買(mǎi)三個(gè)月本服務(wù)，服務(wù)開(kāi)通之日為3月17日，則包含4個(gè)服務(wù)月度，其中第1個(gè)服務(wù)月度是指3月17日到3月31日，第2個(gè)服務(wù)月度是指4月1日到4月30日，第3個(gè)服務(wù)月度是指5月1日到5月31日，第4個(gè)服務(wù)月度是指6月1日到6月16日。服務(wù)可用性按服務(wù)月度單獨核算。

2.服務(wù)可用性/服務(wù)成功率

2.1服務(wù)可用性/服務(wù)成功率計算方式

服務(wù)可用性=((服務(wù)月度總分鐘數-服務(wù)不可用分鐘數)/服務(wù)月度總分鐘數)×100%

2.2服務(wù)可用性/服務(wù)指標標準

藍隊云提供的本服務(wù)可用性不低于99.9%，如未達到上述可用性標準（屬于免責條款情形的除外），您可以根據本協(xié)議第3條約定獲得賠償。

3.賠償方案

對于本服務(wù)，如服務(wù)可用性低于標準，您有權按照如下條款約定獲得賠償：

3.賠償方案

對于本服務(wù)，如服務(wù)可用性低于標準，您有權按照如下條款約定獲得賠償：

3.1 賠償標準

賠償形式為時(shí)長(cháng)賠償，對于DDoS高防IP服務(wù)，當可用時(shí)長(cháng)低于99.9%時(shí)，可按照不可用時(shí)長(cháng)的100倍賠償標準獲得賠償，即：

賠償時(shí)長(cháng)=實(shí)例不可用時(shí)長(cháng)，最終賠償時(shí)長(cháng)不超過(guò)購買(mǎi)時(shí)長(cháng)。

3.2 賠償申請時(shí)限

客戶(hù)可以在每月第五（5）個(gè)工作日后對上個(gè)月沒(méi)有達到可用性的服務(wù)提出賠償申請。賠償申請必須限于在DDoS高防IP沒(méi)有達到可用性的相關(guān)月份結束后兩（2）個(gè)月內提出。超出申請時(shí)限的賠償申請將不被受理。

3.3賠償申請材料

如果您認為本服務(wù)未達到服務(wù)可用性標準的，您可以按照本服務(wù)等級協(xié)議中規定的時(shí)限發(fā)起賠償申請。您的賠償申請需至少與下列信息一同提供：

（1）一份詳細的事件說(shuō)明報告。

（2）詳細日期、時(shí)間、持續時(shí)間和其他服務(wù)不可用的相關(guān)細節、清洗時(shí)間或者正常流量占比。

（3）如果您的賠償申請是基于正常流量占比異常，需提供至少持續一小時(shí)的包含能夠明顯證明異常流量存在及數量的抓包文件。

（4）其他藍隊云出于合理原因要求您提供的信息。

4.免責條款

由以下原因導致的服務(wù)不可用，相應服務(wù)不可用時(shí)間不屬于服務(wù)不可用的計算范疇和藍隊云的賠償范疇，藍隊云無(wú)須向您承擔責任：

4.1由于您或您的最終用戶(hù)對藍隊云提供的服務(wù)造成安全威脅或存在欺詐或者違法行為而導致的服務(wù)不可用或服務(wù)不達標的情況。

4.2由于您或者任何第三方（不受藍隊云直接控制）設備、軟件或技術(shù)引起的服務(wù)不可用或服務(wù)不達標的情況。

4.3由于您未按照藍隊云規定配置使用產(chǎn)品引起的服務(wù)不可用或服務(wù)不達標的情況。

4.4由于您違反任何藍隊云產(chǎn)品條款引起的服務(wù)不可用或服務(wù)不達標的情況。

4.5由于您不付費或是欠款導致的服務(wù)不可用或服務(wù)不達標的情況。

4.6由于網(wǎng)絡(luò )運營(yíng)商嚴重故障導致的服務(wù)不可用或服務(wù)不達標的情況。

4.7由于您未按規定或者違法使用藍隊云產(chǎn)品引發(fā)的服務(wù)不可用或服務(wù)不達標的情況。

4.8由于DDoS高防IP服務(wù)業(yè)務(wù)后端的各類(lèi)源站的問(wèn)題（如源站帶寬跑滿(mǎn)，源站IP暴露，源站機房故障、源站鏈路網(wǎng)絡(luò )抖動(dòng)等）引起的服務(wù)不可用或服務(wù)不達標的情況。

4.9由于網(wǎng)絡(luò )、硬件或服務(wù)的維護、升級導致的服務(wù)不可用或服務(wù)不達標的情況（藍隊云會(huì )按照合理的商業(yè)原則給您提前通知關(guān)于維護時(shí)間的計劃）。

4.10由于不可抗力的原因引起的服務(wù)不可用或服務(wù)不達標的情況。

4.11超過(guò)您購買(mǎi)的DDoS高防IP服務(wù)規格的流量攻擊導致IP被黑洞引起的服務(wù)不可用或服務(wù)不達標的情況。

4.12非藍隊云原因造成的服務(wù)不可用或服務(wù)不達標的情況。

4.13屬于相關(guān)法律法規、相關(guān)協(xié)議、相關(guān)規則或藍隊云單獨發(fā)布的相關(guān)規則、說(shuō)明等中所述的藍隊云可以免責、免除賠償責任等的情況。

4. 其他

藍隊云有權對本SLA條款作出修改。如本SLA條款有任何修改，藍隊云將提前30天以網(wǎng)站公示或發(fā)送郵件的方式通知您。如您不同意藍隊云對SLA所做的修改，您有權停止使用DDoS高防IP服務(wù)，如您繼續使用DDoS高防IP服務(wù)，則視為您接受修改后的SLA。

提交成功！非常感謝您的反饋，我們會(huì )繼續努力做到更好！

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