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Web應用防火墻

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幫助中心 > 產(chǎn)品文檔 > Web應用防火墻 > 購買(mǎi)指導 > web應用防火墻服務(wù)等級協(xié)議

web應用防火墻服務(wù)等級協(xié)議

為使用藍隊云web應用防火墻服務(wù)（以下簡(jiǎn)稱(chēng)“LWAF”），您應當閱讀并遵守《web應用防火墻服務(wù)等級協(xié)議》（以下簡(jiǎn)稱(chēng)“本協(xié)議”或“SLA”），以及《藍隊云服務(wù)協(xié)議》。本協(xié)議包含本服務(wù)的定義、服務(wù)可用性/服務(wù)成功率等級指標、賠償方案、免責條款等相關(guān)內容。請您務(wù)必審慎閱讀、充分理解各條款內容。

除非您已充分閱讀、完全理解并接受本協(xié)議所有條款，否則，請您不要購買(mǎi)本服務(wù)。您單擊“同意”、“下一步”或您的購買(mǎi)、使用等行為或者您以其他任何明示或者默示方式表示接受本協(xié)議的，即視為您已閱讀并同意本協(xié)議的約束。本協(xié)議即在您與藍隊云之間產(chǎn)生法律效力，成為對雙方均具有約束力的法律文件。

1.定義

1.1服務(wù)周期：一個(gè)服務(wù)周期為一個(gè)自然月。

1.2服務(wù)周期總分鐘數：服務(wù)周期內的總天數╳24（小時(shí)）╳60（分鐘）計算。

1.3失敗請求：失敗請求包括下述情形：

（1）因LWAF系統原因導致的域名返回狀態(tài)碼為5XX和4XX請求；

（2）因LWAF故障導致的正常請求未能到達LWAF服務(wù)器端的請求（通過(guò)故障前7天內使用LWAF的域名的平均請求數計算）。

1.4有效的總請求：客戶(hù)某一藍隊云賬號下LWAF服務(wù)器端接收到的所有請求視為有效的總請求。

1.5錯誤率：

錯誤率=（每分鐘失敗請求數/每分鐘有效總請求數）x100%

1.6不可用時(shí)間：LWAF在1分鐘內的錯誤率大于0.05%的，計為該分鐘內服務(wù)不可用。服務(wù)連續5分鐘以上不可用的，計為一次故障事件。

1.7服務(wù)不可用分鐘數：服務(wù)周期內累計故障事件的持續時(shí)間分鐘數之和,2.3所列情形除外。

1.8月度服務(wù)費用：一個(gè)自然月中客戶(hù)某一藍隊云賬號下LWAF服務(wù)費用總額。

2.服務(wù)可用性

2.1 服務(wù)可用性計算公式

LWAF服務(wù)可用性按服務(wù)周期統計，統計對象為某一藍隊云賬戶(hù)下的所有開(kāi)啟LWAF服務(wù)的域名，并按照如下方式計算。

服務(wù)可用性=(（服務(wù)周期總分鐘數-服務(wù)不可用分鐘數）/服務(wù)周期總分鐘數)x100%

2.2 服務(wù)可用性承諾

LWAF服務(wù)可用性不低于99.95%，如LWAF未達到前述可用性承諾，客戶(hù)可以根據本協(xié)議第3條約定獲得賠償。

2.3除外情形

因下述原因導致的服務(wù)不可用的時(shí)長(cháng)不計入服務(wù)不可用時(shí)間：

（1）藍隊云預先通知客戶(hù)后進(jìn)行系統維護所引起的，包括割接、維修、升級和模擬故障演練；

（2）任何藍隊云所屬設備以外的網(wǎng)絡(luò )、設備故障或配置調整引起的；

（3）客戶(hù)的應用程序或數據信息受到黑客攻擊而引起的；

（4）客戶(hù)維護不當或保密不當致使數據、口令、密碼等丟失或泄漏所引起的；

（5）客戶(hù)自行升級操作系統所引起的；

（6）客戶(hù)的應用程序或安裝活動(dòng)所引起的；

（7）客戶(hù)的疏忽或由客戶(hù)授權的操作所引起的；

（8）客戶(hù)未遵循藍隊云產(chǎn)品使用文檔或使用建議引起的；

（9）不可抗力引起的；
（10）其他非藍隊云原因所造成的不可用，包括但不限于第三方CDN或源站問(wèn)題導致的不可用。

3. 賠償方案

對于本服務(wù)，如服務(wù)可用性低于標準，您有權按照如下條款約定獲得賠償：

3.1 賠償標準

賠償形式為時(shí)長(cháng)賠償，對于LWAF服務(wù)，當可用時(shí)長(cháng)低于99.99%時(shí)，可按照不可用時(shí)長(cháng)的100倍賠償標準獲得賠償，即：

賠償時(shí)長(cháng)=實(shí)例不可用時(shí)長(cháng)，最終賠償時(shí)長(cháng)不超過(guò)購買(mǎi)時(shí)長(cháng)。

3.2 賠償申請時(shí)限

客戶(hù)可以在每月第五（5）個(gè)工作日后對上個(gè)月沒(méi)有達到可用性的服務(wù)提出賠償申請。賠償申請必須限于LWAF沒(méi)有達到可用性的相關(guān)月份結束后兩（2）個(gè)月內提出。超出申請時(shí)限的賠償申請將不被受理。

4.其他

藍隊云有權對本SLA條款作出修改。如本SLA條款有任何修改，藍隊云將提前30天以網(wǎng)站公示或發(fā)送郵件的方式通知您。如您不同意藍隊云對SLA所做的修改，您有權停止使用LWAF服務(wù)，如您繼續使用LWAF服務(wù)，則視為您接受修改后的SLA。

提交成功！非常感謝您的反饋，我們會(huì )繼續努力做到更好！

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